Store policy

Effective October 2025
(Subject to change)

We apologize for the inconvenience, Cali Thread presently does not issue refunds, returns, or exchanges. However we do offer support in tracking your order to ensure a smooth delivery.

Check your email inbox/spam folder for order Tracking#

No Returns:

Cali Thread Returns:

• Due to the nature of on-demand orders, Returns & Refunds are not accepted or possible

Please be sure your sizes, colors, or variants are selected correctly prior to placing an order.

Damaged/Lost Goods

CALITHREAD, LLC. is not responsible for lost or stolen packages once they leave our partner facilities. If an issue occurs during shipping, we’ll assist you in tracking your order and help you contact the carrier for further support. For damaged goods, please Contact Support

Incorrect Order Received

Contact Support for further assistance.

Contact Us

If you have any questions about our Returns and Refunds Policy, please Contact Support